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From Logbooks to AI-Powered Care: Samsung Marks 30 Years of Customer Service in India
Samsung today operates one of India’s largest customer service networks with 3,000+ service touchpoints, 12,500+ engineers Samsung’s customer service journey mirrors India’s digital transformation — from manual service logs and pagers in the 1990s to AI-powered diagnostics and connected care today Customers today can access support through SmartThings-enabled Proactive Care, WhatsApp, remote diagnostics, online booking […]